Advik Diagnostics

At Advik Diagnostic Centre ("Advik Diagnostics"), we are committed to respecting your privacy and providing transparent control over your personal data in accordance with Google Play Developer Policies and data protection regulations.

Applications Covered:

  • Advik Diagnostics - Lab Tests (Package: com.advik.advikdiagnostics)
  • Advik Partner - B2B Diagnostics (Package: com.advik.advikb2b)

How to Request Account & Data Deletion

You can request the deletion of your account and associated personal data using any of the following methods:

Method 1: Inside the Mobile App

  1. Open the Advik Diagnostics app.
  2. Go to the Profile tab.
  3. Tap on Settings & Security.
  4. Select Request Account Deletion and confirm your request.

Method 2: Web Form (Below)

Fill in your registered mobile number in the online form below and submit your request. Our support team will verify and initiate your data deletion.

What Data is Deleted vs. Retained

Data That Will Be Permanently Deleted:
  • User profile information (Name, Phone number, Email address, Age, Gender).
  • Saved home sample collection addresses and location preferences.
  • Prescription images uploaded through the app.
  • Step tracker logs, health tool data, and local user settings.
  • Push notification tokens (FCM) and device identifiers.
Data Retained for Legal & Statutory Compliance:

Under Indian medical healthcare regulations (including the Clinical Establishments Act and Medical Records Retention guidelines), medical diagnostic lab test reports, patient billing records, and tax invoices must be preserved for mandatory legal, clinical, and statutory audit compliance (typically retained for 3 years).

Once the statutory medical retention period expires, all retained medical records are automatically and irreversibly purged from our servers.

Submit Account Deletion Request

Please enter the mobile number registered with your Advik Diagnostics account.

Need assistance? You can also contact our Data Protection Officer directly:

Email: support@advikdiagnostics.com | Helpline: +91 95293 87239

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